Guest Services and Facilities

Information Counters

At the information counters, Cast Members answer your questions and respond to your requests.

Please come to information counters in the following situation.

  • When you cannot find the shop you want.
  • When you have become separated from your friends and need to call them.
  • When you would like us to broadcast a message to your friends.
  • In the event that your child gets lost.


1F Garden Site (12:00a.m. - 9:00p.m.)
* Business hours vary depending on the day
2F Traders' Passage (10:00a.m. - 10:00p.m.)
3F Gracious Square (5:00p.m. - 9:00p.m.)
* Business hours vary depending on the day


+81-47-305-2525 (10:00a.m. - 7:00p.m.)


Your call may be recorded for quality control purposes

  • Town Attendant

    The town attendant can assist you with finding shops and restaurants, and can guide you to your destinations. Feel free to ask a Cast Member wearing a badge for assistance.

  • Communication board

    We have communication boards in three of our information counters. Please use them when you need any assistance.

  • Stroller / Wheelchair Rentals

    Strollers are available to rent for children aged from 2 months to 3 years.

    < Required Information >
    Name / Phone number
    Available at two information counters, excluding the 3rd floor
    * The number of available strollers and wheelchairs is limited.

  • Luggage storage services

    1F Information Counter 12:00 a.m.~8:30 p.m.
    2F Information Counter 10:00 a.m.~9:30 p.m.
    Rental fee 800 yen including tax (per-piece)
    * Please note that we may not be able to accept certain types of luggage.

Useful tools to help you enjoy IKSPIARI at your leisure

At information counters, you can get booklets such as the "TOWN GUIDE" that has information on shops, restaurant and transportation, "Special Benefits with Select Ticket " and "Lady's Day".

Floor Map1F



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