Guest Services and Facilities

Information Counters

At the information counters, Cast Members answer your questions and respond to your requests.

Please come to information counters in the following situation.

  • When you cannot find the shop you want.
  • When you have become separated from your friends and need to call them.
  • When you would like us to broadcast a message to your friends.
  • In the event that your child gets lost.


1F Garden Site (12:00a.m. - 9:00p.m.)
* Business hours vary depending on the day
2F Traders' Passage (10:00a.m. - 10:00p.m.)
3F Gracious Square (5:00p.m. - 9:00p.m.)
* Business hours vary depending on the day


+81-47-305-2525 (10:00a.m. - 7:00p.m.)


Your call may be recorded for quality control purposes

  • Communication board

    We have communication boards in three of our information counters. Please use them when you need any assistance.

  • Stroller / Wheelchair Rentals

    Strollers are available to rent for children aged from 2 months to 3 years.

    < Required Information >
    Name / Phone number
    Available at two information counters, excluding the 3rd floor
    * The number of available strollers and wheelchairs is limited.

  • Luggage storage services

    1F Information Counter 12:00 a.m.~8:30 p.m.
    2F Information Counter 10:00 a.m.~9:30 p.m.
    Rental fee 800 yen including tax (per-piece)
    * Please note that we may not be able to accept certain types of luggage.

Floor Map1F



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